Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Tech Support using the options provided.
If you are a CALL AGENT, please use the AGENT FORM to submit your ticket.
Non Agent Form
Non Agent Tech Support
If you are a call agent, please select the “AGENT FORM” in the drop down. If not, please proceed below.
Required fields are marked with an asterisk*
{"xsrfToken":"f8f393d33c266045e62a5f53e9c7f681d04f0db8_lout","branding":{"id":"9","key":"ats","name":"LQ Tech Support","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#662709","headerLinkHoverBGColor":"#662709","headerBadgeColor":"#662709"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/eb6582d4-0801-470e-9f93-40fcbd32a0ef/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDYxNTliYS1kZjBlLTQ5ZmEtYTM1Mi1iODNhZTkxMjBmZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmViNjU4MmQ0LTA4MDEtNDcwZS05ZjkzLTQwZmNiZDMyYTBlZiI6WyJyZWFkIl19LCJleHAiOjE3NjYzMTM4OTMsIm5iZiI6MTc2NjMxMzI5M30.JcfU-vXB4_oQy2jY51h4lrrsirpOl9XUjfJZ1bb8q1M&client=306159ba-df0e-49fa-a352-b83ae9120fe0&mode=fit","logoId":"eb6582d4-0801-470e-9f93-40fcbd32a0ef","isLogoAvailable":true,"helpCenterTitle":"Welcome to the LQ Digital Portal","sharedPortalName":"LQ Digital Support","userInitialAnnouncementHeader":"Welcome","translations":{"en-US":{"helpCenterTitle":"Welcome to the LQ Digital Portal","sharedPortalName":"LQ Digital Support","announcementHeader":"Welcome","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3003060a-6a33-4ebb-b7fd-f612825422fb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDYxNTliYS1kZjBlLTQ5ZmEtYTM1Mi1iODNhZTkxMjBmZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMwMDMwNjBhLTZhMzMtNGViYi1iN2ZkLWY2MTI4MjU0MjJmYiI6WyJyZWFkIl19LCJleHAiOjE3NjYzMTM4OTMsIm5iZiI6MTc2NjMxMzI5M30.c5QHcAUJHdBvqKcbDI1GXM90vHQLC2FwtqbYlazSk98&client=306159ba-df0e-49fa-a352-b83ae9120fe0&height=300&mode=fit","bannerMediaApiFileId":"3003060a-6a33-4ebb-b7fd-f612825422fb","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"ats","projectId":13429,"serviceDeskId":9,"name":"LQ Tech Support","description":"<p>Welcome! You can raise a request for Tech Support using the options provided.</p>\n<p>If you are a CALL AGENT, please use the AGENT FORM to submit your ticket.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"81","name":"Agent Form","descriptionHtml":"<p>If you are an agent, please select the “AGENT FORM” in the drop down.</p>","callToAction":"Agent Form","introHtml":"<p>Submit an AGENT SUPPORT ticket</p>","icon":12965,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12965","groups":[29],"key":""},{"id":"130","name":"Agent Technology & Reporting Support","descriptionHtml":"","callToAction":"Agent Technology & Reporting Support","introHtml":"<p>Any tech issues involving agent tech or reporting</p>","icon":12800,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12800","groups":[29],"key":""},{"id":"129","name":"Client Tech Support","descriptionHtml":"","callToAction":"Client Tech Support","introHtml":"<p>Any tech issues involving clients</p>","icon":12961,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12961","groups":[29],"key":""},{"id":"125","name":"Non Agent Form","descriptionHtml":"<p>If you are a call agent, please select the “AGENT FORM” in the drop down. If not, please proceed below.</p>","callToAction":"Non Agent Form","introHtml":"<p>Non Agent Tech Support</p>","icon":12823,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12823","groups":[29],"key":""},{"id":"82","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12943,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12943","groups":[],"key":""},{"id":"79","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":12952,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12952","groups":[],"key":""},{"id":"80","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":12957,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12957","groups":[],"key":""},{"id":"83","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":12961,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12961","groups":[],"key":""},{"id":"84","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":12951,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12951","groups":[],"key":""},{"id":"85","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":12955,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12955","groups":[],"key":""},{"id":"78","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12936,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12936","groups":[],"key":""}],"reqGroups":[{"id":29,"name":"General"}],"orderMapping":{"29":[81,130,129,125]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ATS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDYxNTliYS1kZjBlLTQ5ZmEtYTM1Mi1iODNhZTkxMjBmZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEzNDI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjYzMTQ0OTMsIm5iZiI6MTc2NjMxMzI5MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.IuIEvMgN2iZ9QRsJtalzvaM_Due7HBg9HJHlWtgu_N4","targetCollection":"upload-project-13429","endpointUrl":"https://api.media.atlassian.com","clientId":"306159ba-df0e-49fa-a352-b83ae9120fe0","tokenDurationInMins":20}},"reqCreate":{"id":125,"projectId":13429,"issueType":{"id":"10006","name":"Service Request"},"form":{"name":"Non Agent Form","descriptionHtml":"<p>If you are a call agent, please select the “AGENT FORM” in the drop down. If not, please proceed below.</p>","callToAction":"Non Agent Form","intro":"<p>Non Agent Tech Support</p>","instructions":"<p>If you are a call agent, please select the “AGENT FORM” in the drop down. If not, please proceed below.</p>","icon":12823,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12823","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please add a screenshot, if available, to help illustrate the issue you are experiencing","descriptionHtml":"<p>Please add a screenshot, if available, to help illustrate the issue you are experiencing</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["NON Agent Created Ticket"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/125","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/125","calendarParams":{"firstDay":0,"date":"2025-12-21T05:34:53-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDYxNTliYS1kZjBlLTQ5ZmEtYTM1Mi1iODNhZTkxMjBmZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEzNDI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjYzMTQ0OTMsIm5iZiI6MTc2NjMxMzI5MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.IuIEvMgN2iZ9QRsJtalzvaM_Due7HBg9HJHlWtgu_N4","targetCollection":"upload-project-13429","endpointUrl":"https://api.media.atlassian.com","clientId":"306159ba-df0e-49fa-a352-b83ae9120fe0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2023-06-22T18:19:49.293263Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[125],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Tier 1 Non Agent Facing Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"d912c94b-69a7-4e35-a305-e5284948f53f"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"d6916c6e-a3bc-40a8-a8cb-0beb3d7e457d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"cb6bcc86-7909-4702-b3b2-d6760a126276"}},{"type":"paragraph","content":[{"type":"text","text":"NOTE: If you need a change in permissions to access something, please fill out the "},{"type":"text","text":"Access Change Request form","marks":[{"type":"link","attrs":{"href":"https://lqdigital.atlassian.net/servicedesk/customer/portal/8/group/28/create/71"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"pg","label":"Issue Description","description":"New Software required, Connectivity Issue, etc","validation":{"rq":true,"mnc":15},"jiraField":"description","questionKey":""},"2":{"type":"cd","label":"Description","description":"Select the issue type from the drop down","validation":{"rq":true},"jiraField":"customfield_10811","questionKey":""}}},"uuid":"d912c94b-69a7-4e35-a305-e5284948f53f"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2023-06-22T18:19:49.293263Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[125],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Tier 1 Non Agent Facing Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"d912c94b-69a7-4e35-a305-e5284948f53f"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"d6916c6e-a3bc-40a8-a8cb-0beb3d7e457d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"cb6bcc86-7909-4702-b3b2-d6760a126276"}},{"type":"paragraph","content":[{"type":"text","text":"NOTE: If you need a change in permissions to access something, please fill out the "},{"type":"text","text":"Access Change Request form","marks":[{"type":"link","attrs":{"href":"https://lqdigital.atlassian.net/servicedesk/customer/portal/8/group/28/create/71"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"pg","label":"Issue Description","description":"New Software required, Connectivity Issue, etc","validation":{"rq":true,"mnc":15},"jiraField":"description","questionKey":""},"2":{"type":"cd","label":"Description","description":"Select the issue type from the drop down","validation":{"rq":true},"jiraField":"customfield_10811","questionKey":""}}},"uuid":"d912c94b-69a7-4e35-a305-e5284948f53f"},"linkedJiraFields":["customfield_10811","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}