Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
LQ Digital Support
  1. LQ Digital Support
  2. LQ Access Management

LQ Access Management

Welcome! You can raise a request for LQ Access Management using the options provided.

Onboarding

Onboarding - Agent Class

Submit an onboarding request for a new IRE training class.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"3fac7f8a9da897b8fae47c5e18aafc234668aa93_lout","branding":{"id":"8","key":"lam","name":"LQ Access Management","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/eb6582d4-0801-470e-9f93-40fcbd32a0ef/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDYxNTliYS1kZjBlLTQ5ZmEtYTM1Mi1iODNhZTkxMjBmZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmViNjU4MmQ0LTA4MDEtNDcwZS05ZjkzLTQwZmNiZDMyYTBlZiI6WyJyZWFkIl19LCJleHAiOjE3NjYzMjE1OTcsIm5iZiI6MTc2NjMyMDk5N30.nAShF0sVrqz4zkJU4RUVeuO66vrJRrLfqZdN4-VkDJI&client=306159ba-df0e-49fa-a352-b83ae9120fe0&mode=fit","logoId":"eb6582d4-0801-470e-9f93-40fcbd32a0ef","isLogoAvailable":true,"helpCenterTitle":"Welcome to the LQ Digital Portal","sharedPortalName":"LQ Digital Support","userInitialAnnouncementHeader":"Welcome","translations":{"en-US":{"helpCenterTitle":"Welcome to the LQ Digital Portal","sharedPortalName":"LQ Digital Support","announcementHeader":"Welcome","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3003060a-6a33-4ebb-b7fd-f612825422fb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDYxNTliYS1kZjBlLTQ5ZmEtYTM1Mi1iODNhZTkxMjBmZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMwMDMwNjBhLTZhMzMtNGViYi1iN2ZkLWY2MTI4MjU0MjJmYiI6WyJyZWFkIl19LCJleHAiOjE3NjYzMjE1OTcsIm5iZiI6MTc2NjMyMDk5N30.xKBlqWf9n26lr8l3eHFJfdQKHG77vo5abs6kAT5pNUY&client=306159ba-df0e-49fa-a352-b83ae9120fe0&height=300&mode=fit","bannerMediaApiFileId":"3003060a-6a33-4ebb-b7fd-f612825422fb","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"lam","projectId":13426,"serviceDeskId":8,"name":"LQ Access Management","description":"<p>Welcome! You can raise a request for LQ Access Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"71","name":"Access Change Request","descriptionHtml":"<p>ATTENTION!</p>\n<p>When completing this form, please complete the fields with the following items in mind:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>\"Email confirmation to\" = The EMAIL ADDRESS of who needs their access changed</li>\n <li>\"NAME &amp; SYSTEM\" = The NAME of who needs their access changed and SYSTEM that needs to be changed (\"John Smith - Tableau\")</li>\n <li>\"Which manager confirmed this access change?\" = The NAME of the user's MANAGER who will approve the request</li>\n <li>NOTE: The manager cannot be the same person as the \"Email confirmation to\"</li>\n</ul>\n<p>ATTENTION!</p>","callToAction":"Access Change Request","introHtml":"<p>Submit a request to make changes to an employee's access</p>","icon":12932,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12932","groups":[28],"key":""},{"id":"128","name":"Domain Purchase / Change Request","descriptionHtml":"<p>Please include both the owner and a business use case in all requests.</p>\n<p>ALL SITES $40 OR GREATER WILL REQUIRE ADDITIONAL MANAGER APPROVAL.</p>","callToAction":"Domain Purchase / Change Request","introHtml":"<p>New a new domain or an update to an existing one? Request it here.</p>","icon":12813,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12813","groups":[28],"key":""},{"id":"133","name":"Monday.com generated offboarding","descriptionHtml":"","callToAction":"Monday.com generated offboarding","introHtml":"<p>Offboarding - Monday.com</p>","icon":12937,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12937","groups":[27],"key":""},{"id":"75","name":"Offboarding - Agent","descriptionHtml":"","callToAction":"Offboarding - Agent","introHtml":"<p>Submit an Agent Ofboarding Request</p>","icon":12937,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12937","groups":[27],"key":""},{"id":"76","name":"Offboarding - Non Agent","descriptionHtml":"","callToAction":"Offboarding - Non Agent","introHtml":"<p>Submit a Non Agent Ofboarding Request</p>","icon":12937,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12937","groups":[27],"key":""},{"id":"74","name":"Onboarding - Agent Class","descriptionHtml":"","callToAction":"Onboarding - Agent Class","introHtml":"<p>Submit an onboarding request for a new IRE training class.</p>","icon":12964,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12964","groups":[26],"key":""},{"id":"77","name":"Onboarding - Non Agent (7 day)","descriptionHtml":"","callToAction":"Onboarding - Non Agent (7 day)","introHtml":"<p>Submit an onboarding request for a new hire.</p>","icon":12933,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12933","groups":[26],"key":""},{"id":"86","name":"Tableau Creator License Request","descriptionHtml":"","callToAction":"Tableau Creator License Request","introHtml":"<p>Submit a request to grant a Tableau Creator License to a user</p>","icon":12932,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12932","groups":[28],"key":""},{"id":"73","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12943,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12943","groups":[],"key":""},{"id":"70","name":"Employee offboarding","descriptionHtml":"","callToAction":"Employee offboarding","introHtml":"<p>Submit an offboarding request for an employee leaving the company.</p>","icon":12930,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12930","groups":[],"key":""},{"id":"69","name":"Onboarding - Non Agent","descriptionHtml":"","callToAction":"Onboarding - Non Agent","introHtml":"<p>Submit an onboarding request for a new hire.</p>","icon":12933,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12933","groups":[],"key":""}],"reqGroups":[{"id":26,"name":"Onboarding"},{"id":27,"name":"Offboarding"},{"id":28,"name":"Access Change"}],"orderMapping":{"25":[71],"28":[128,86,71],"27":[76,75,133],"26":[77,74]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LAM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDYxNTliYS1kZjBlLTQ5ZmEtYTM1Mi1iODNhZTkxMjBmZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEzNDI2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjYzMjIxOTcsIm5iZiI6MTc2NjMyMDk5NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.U_oU3MozB-DeKBOzw3bcsP9U8E4QOhHwLgyMqNFhqWU","targetCollection":"upload-project-13426","endpointUrl":"https://api.media.atlassian.com","clientId":"306159ba-df0e-49fa-a352-b83ae9120fe0","tokenDurationInMins":20}},"reqCreate":{"id":74,"projectId":13426,"issueType":{"id":"10336","name":"Agent onboarding"},"form":{"name":"Onboarding - Agent Class","descriptionHtml":"","callToAction":"Onboarding - Agent Class","intro":"<p>Submit an onboarding request for a new IRE training class.</p>","instructions":"","icon":12964,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12964","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Class Name / Start Date","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"New IRE (Preferred Names, Teams and Mobile Phone Number)","description":"Include IRE Preferred Names, Teams and Mobile Phone Number","descriptionHtml":"<p>Include IRE Preferred Names, Teams and Mobile Phone Number</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Attach workbook with New Hire Info","descriptionHtml":"<p>Attach workbook with New Hire Info</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"What is the start date of the class?","description":"Start date MUST be at least 1 day in the future. If faster setup is required, reach out directly to LQ IT.","descriptionHtml":"<p>Start date MUST be at least 1 day in the future. If faster setup is required, reach out directly to LQ IT.</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/74","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/74","calendarParams":{"firstDay":0,"date":"2025-12-21T07:43:23-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDYxNTliYS1kZjBlLTQ5ZmEtYTM1Mi1iODNhZTkxMjBmZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEzNDI2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjYzMjIyMDMsIm5iZiI6MTc2NjMyMTAwMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.XEE0FFnvVbdz-KmpKsgrn_6JjXswwc9s1aM2hYEoEgU","targetCollection":"upload-project-13426","endpointUrl":"https://api.media.atlassian.com","clientId":"306159ba-df0e-49fa-a352-b83ae9120fe0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2025-10-08T18:30:00.215833345Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[74],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"New IRE Class Form - Extra Info","submit":{"lock":false,"pdf":false},"templateFormUuid":"d9b2c4a2-e009-4f93-92c6-c7d43b97661c"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"14e5d752-408c-40d2-867c-4167323242c7"},"content":[{"type":"text","text":"Agent Location"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"b526f4e4-c54b-4f90-8d7a-1205b392db0f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"51e28418-f0f5-4350-9af0-aa68bceb720b"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{"1":{"conditions":[]}},"questions":{"28":{"type":"pg","label":"Additional Information","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"29":{"type":"cm","label":"Where will the agents be located?","description":"","validation":{"rq":true,"mns":1},"choices":[{"id":"5","label":"Partner - Movate","other":false},{"id":"4","label":"Remote","other":false}],"questionKey":""}}},"uuid":"d9b2c4a2-e009-4f93-92c6-c7d43b97661c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2025-10-08T18:30:00.215833345Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[74],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"New IRE Class Form - Extra Info","submit":{"lock":false,"pdf":false},"templateFormUuid":"d9b2c4a2-e009-4f93-92c6-c7d43b97661c"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"14e5d752-408c-40d2-867c-4167323242c7"},"content":[{"type":"text","text":"Agent Location"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"b526f4e4-c54b-4f90-8d7a-1205b392db0f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"51e28418-f0f5-4350-9af0-aa68bceb720b"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{"1":{"conditions":[]}},"questions":{"28":{"type":"pg","label":"Additional Information","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"29":{"type":"cm","label":"Where will the agents be located?","description":"","validation":{"rq":true,"mns":1},"choices":[{"id":"5","label":"Partner - Movate","other":false},{"id":"4","label":"Remote","other":false}],"questionKey":""}}},"uuid":"d9b2c4a2-e009-4f93-92c6-c7d43b97661c"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=lqdigital","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3fac7f8a9da897b8fae47c5e18aafc234668aa93_lout","baseUrl":"https://get.help.lqdigital.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://lqdigital.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"306159ba-df0e-49fa-a352-b83ae9120fe0","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"affe59693f0c4db685a1ffcc3e70c506","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://lqdigital.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}