Jira Service Management

{"xsrfToken":"cf7caa2fb8b9133c655cc261b3bfcab0bb16ca5f_lout","branding":{"id":"8","key":"lam","name":"LQ Access Management","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/eb6582d4-0801-470e-9f93-40fcbd32a0ef/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDYxNTliYS1kZjBlLTQ5ZmEtYTM1Mi1iODNhZTkxMjBmZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmViNjU4MmQ0LTA4MDEtNDcwZS05ZjkzLTQwZmNiZDMyYTBlZiI6WyJyZWFkIl19LCJleHAiOjE3NDc2MzkzMTUsIm5iZiI6MTc0NzYzODcxNX0.SenNfguS5-d47iTF_1Fn69TM-noKm5Q-NTOKz6OFniw&client=306159ba-df0e-49fa-a352-b83ae9120fe0&mode=fit","logoId":"eb6582d4-0801-470e-9f93-40fcbd32a0ef","isLogoAvailable":true,"helpCenterTitle":"Welcome to the LQ Digital Portal","sharedPortalName":"LQ Digital Support","userInitialAnnouncementHeader":"Welcome","translations":{"en-US":{"helpCenterTitle":"Welcome to the LQ Digital Portal","sharedPortalName":"LQ Digital Support","announcementHeader":"Welcome","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3003060a-6a33-4ebb-b7fd-f612825422fb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDYxNTliYS1kZjBlLTQ5ZmEtYTM1Mi1iODNhZTkxMjBmZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMwMDMwNjBhLTZhMzMtNGViYi1iN2ZkLWY2MTI4MjU0MjJmYiI6WyJyZWFkIl19LCJleHAiOjE3NDc2MzkzMTUsIm5iZiI6MTc0NzYzODcxNX0.hngoxumal3F0nWnaPmp2ZnY-FS-4TAb9YZi8quOyHLk&client=306159ba-df0e-49fa-a352-b83ae9120fe0&height=300&mode=fit","bannerMediaApiFileId":"3003060a-6a33-4ebb-b7fd-f612825422fb","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"lam","projectId":13426,"serviceDeskId":8,"name":"LQ Access Management","description":"Welcome! You can raise a request for LQ Access Management using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"71","name":"Access Change Request","descriptionHtml":"ATTENTION!\nWhen completing this form, please complete the fields with the following items in mind:\n<ul class=\"alternate\" type=\"square\">\n <li>\"Email confirmation to\" = The EMAIL ADDRESS of who needs their access changed</li>\n <li>\"NAME & SYSTEM\" = The NAME of who needs their access changed and SYSTEM that needs to be changed (\"John Smith - Tableau\")</li>\n <li>\"Which manager confirmed this access change?\" = The NAME of the user's MANAGER who will approve the request</li>\n <li>NOTE: The manager cannot be the same person as the \"Email confirmation to\"</li>\n</ul>\nATTENTION!","callToAction":"Access Change Request","introHtml":"Submit a request to make changes to an employee's access","icon":12932,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12932","groups":[28],"key":""},{"id":"128","name":"Domain Purchase / Change Request","descriptionHtml":"Please include both the owner and a business use case in all requests.\nALL SITES $40 OR GREATER WILL REQUIRE ADDITIONAL MANAGER APPROVAL.","callToAction":"Domain Purchase / Change Request","introHtml":"New a new domain or an update to an existing one? Request it here.","icon":12813,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12813","groups":[28],"key":""},{"id":"133","name":"Monday.com generated offboarding","descriptionHtml":"","callToAction":"Monday.com generated offboarding","introHtml":"Offboarding - Monday.com","icon":12937,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12937","groups":[27],"key":""},{"id":"75","name":"Offboarding - Agent","descriptionHtml":"","callToAction":"Offboarding - Agent","introHtml":"Submit an Agent Ofboarding Request","icon":12937,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12937","groups":[27],"key":""},{"id":"76","name":"Offboarding - Non Agent","descriptionHtml":"","callToAction":"Offboarding - Non Agent","introHtml":"Submit a Non Agent Ofboarding Request","icon":12937,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12937","groups":[27],"key":""},{"id":"74","name":"Onboarding - Agent Class","descriptionHtml":"","callToAction":"Onboarding - Agent Class","introHtml":"Submit an onboarding request for a new IRE training class.","icon":12964,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12964","groups":[26],"key":""},{"id":"77","name":"Onboarding - Non Agent (7 day)","descriptionHtml":"","callToAction":"Onboarding - Non Agent (7 day)","introHtml":"Submit an onboarding request for a new hire.","icon":12933,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12933","groups":[26],"key":""},{"id":"86","name":"Tableau Creator License Request","descriptionHtml":"","callToAction":"Tableau Creator License Request","introHtml":"Submit a request to grant a Tableau Creator License to a user","icon":12932,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12932","groups":[28],"key":""},{"id":"73","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":12943,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12943","groups":[],"key":""},{"id":"70","name":"Employee offboarding","descriptionHtml":"","callToAction":"Employee offboarding","introHtml":"Submit an offboarding request for an employee leaving the company.","icon":12930,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12930","groups":[],"key":""},{"id":"69","name":"Onboarding - Non Agent","descriptionHtml":"","callToAction":"Onboarding - Non Agent","introHtml":"Submit an onboarding request for a new hire.","icon":12933,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12933","groups":[],"key":""}],"reqGroups":[{"id":26,"name":"Onboarding"},{"id":27,"name":"Offboarding"},{"id":28,"name":"Access Change"}],"orderMapping":{"25":[71],"28":[128,86,71],"27":[76,75,133],"26":[77,74]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LAM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDYxNTliYS1kZjBlLTQ5ZmEtYTM1Mi1iODNhZTkxMjBmZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEzNDI2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc2Mzk5MTUsIm5iZiI6MTc0NzYzODcxNX0.fPKr5bJUX4X0C8r187IgfjRXyVVaTm80pS443T0JJPc","targetCollection":"upload-project-13426","endpointUrl":"https://api.media.atlassian.com","clientId":"306159ba-df0e-49fa-a352-b83ae9120fe0","tokenDurationInMins":20}},"reqCreate":{"id":71,"projectId":13426,"form":{"name":"Access Change Request","descriptionHtml":"ATTENTION!\n\nWhen completing this form, please complete the fields with the following items in mind:\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>"Email confirmation to" = The EMAIL ADDRESS of who needs their access changed</li>\n\t<li>"NAME & SYSTEM" = The NAME of who needs their access changed and SYSTEM that needs to be changed ("John Smith - Tableau")</li>\n\t<li>"Which manager confirmed this access change?" = The NAME of the user's MANAGER who will approve the request</li>\n\t<li>NOTE: The manager cannot be the same person as the "Email confirmation to"</li>\n</ul>\n\n\nATTENTION!","callToAction":"Access Change Request","intro":"Submit a request to make changes to an employee's access","instructions":"ATTENTION!\n\nWhen completing this form, please complete the fields with the following items in mind:\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>"Email confirmation to" = The EMAIL ADDRESS of who needs their access changed</li>\n\t<li>"NAME & SYSTEM" = The NAME of who needs their access changed and SYSTEM that needs to be changed ("John Smith - Tableau")</li>\n\t<li>"Which manager confirmed this access change?" = The NAME of the user's MANAGER who will approve the request</li>\n\t<li>NOTE: The manager cannot be the same person as the "Email confirmation to"</li>\n</ul>\n\n\nATTENTION!","icon":12932,"iconUrl":"https://get.help.lqdigital.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12932","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"NAME & SYSTEM","description":"John Smith - Tableau","descriptionHtml":"John Smith - Tableau","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please share any specific details required for this request","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Attach a sample, if required for the access change type","descriptionHtml":"Attach a sample, if required for the access change type","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/71","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/71","calendarParams":{"firstDay":0,"date":"2025-05-19T03:11:56-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDYxNTliYS1kZjBlLTQ5ZmEtYTM1Mi1iODNhZTkxMjBmZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEzNDI2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc2Mzk5MTYsIm5iZiI6MTc0NzYzODcxNn0.0kMsj96vOPBKTH9z-aBFRYRJCCuUT4exwZG073XY4Kg","targetCollection":"upload-project-13426","endpointUrl":"https://api.media.atlassian.com","clientId":"306159ba-df0e-49fa-a352-b83ae9120fe0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2023-06-22T18:17:50.936579Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[71],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Access Change - Extra Info","submit":{"lock":false,"pdf":false},"templateFormUuid":"5967d926-f1e9-4377-a425-add8d7393ae7"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"d618903c-cce0-4172-b76d-1703d611ee2c"}},{"type":"paragraph","content":[{"type":"text","text":"NOTE: If you need a password reset, please fill out the "},{"type":"text","text":"Non Agent Tech Support form","marks":[{"type":"link","attrs":{"href":"https://lqdigital.atlassian.net/servicedesk/customer/portal/9/group/29/create/125"}}]}]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"um","label":"Which manager confirmed this access change?","description":"","validation":{"rq":true},"jiraField":"customfield_10734","questionKey":""}}},"uuid":"5967d926-f1e9-4377-a425-add8d7393ae7"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2023-06-22T18:17:50.936579Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[71],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Access Change - Extra Info","submit":{"lock":false,"pdf":false},"templateFormUuid":"5967d926-f1e9-4377-a425-add8d7393ae7"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"d618903c-cce0-4172-b76d-1703d611ee2c"}},{"type":"paragraph","content":[{"type":"text","text":"NOTE: If you need a password reset, please fill out the "},{"type":"text","text":"Non Agent Tech Support form","marks":[{"type":"link","attrs":{"href":"https://lqdigital.atlassian.net/servicedesk/customer/portal/9/group/29/create/125"}}]}]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"um","label":"Which manager confirmed this access change?","description":"","validation":{"rq":true},"jiraField":"customfield_10734","questionKey":""}}},"uuid":"5967d926-f1e9-4377-a425-add8d7393ae7"},"linkedJiraFields":["customfield_10734"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}